Full Job Description
Encinitas Karate is an established community leader and martial art school in Encinitas, California. We provide martial art training, camps, special events and more to all ages.
As our business grows, we would like to hire a dynamic individual that can be a part of our growth while learning new skills. Our employees enjoy a competitive salary, paid holidays and vacations, bonuses, and a supportive and fun environment.
Job Summary
This part time position is customer service based, with a focus on the public at the front desk, in-person, on the phone and via social media.
This position requires daily interaction with children, so it's important that the selected candidate can engage with young people in a positive way.
The right candidate is a positive professional that learns quickly, has attention to detail and helps the front office run smoothly. You will assist with the daily administrative operations of the school - ranging from reception duty, office tidiness and scheduling of appointments.
Duties & Responsibilities
- Prepare the front office upon arrival before afternoon classes and activities start.
- Greet customers upon opening and assure that all necessary forms have been completed and customer supplies given as needed.
- Schedule and coordinate appointments for new and established customers.
- Enter Contracts, Camps and all necessary paperwork in database.
- Check all daily emails and respond to emails as needed.
- Coordinate events and write Project Outlines
- Apply reasoning skills to maximize the daily schedule to fill the day and assist with room clean up as needed to allow for the seamless flow of appointments.
- Understand and be able to explain the office's relationship/contract status for the customer's selected program. Communication of financial obligations needs to be very clear in a positive manner.
- With training, provide new customers with private introductory evaluations so they can start their programs.
- Handle client confidentiality.
- Maintain a safe, clean, and organized school.
- Deliver school products or supplies locally as needed.
- Conduct guest tours.
- Complete online sales transactions and member sales.
- Work on front desk projects to streamline workload for more efficiency as we expand.
- Update company website with new events and programs.
- Work with print marketing partners to create posters and displays for events and programs as needed.
- Meet with the owner on a regular basis to plan, strategize and execute marketing for each quarter.
Requirements
- Minimum 1 year customer service experience in an office environment with Microsoft Office applications.
- Strong written and verbal communication skills.
- Proficiency with Google, WordPress, RIPL, ZenPlanner a plus.
- Capability of working with children a plus.
- Must have reliable transportation and active driver’s license.
- Must be able to lift at least 20lbs.
- Condition of Employment: Live scan background check.
- Active CPR/AED Certified.
Job Type: Part-time
Pay: $20 - $22 an hour DOE. Annual Merit Bonus and Project Based Bonuses
Schedule
- 5 hours Daily Shift
- Monday through Thursday 2:00pm to 7:00pm, Saturday 8:30am to 12:30pm
- Occasional Saturdays and Sundays for events and special projects as planned and needed.
- MAC experience preferred.
Education:
- Some College
Work Location
- One Location
Work Remotely:
- No
Job Type: Part-time
Pay: From $21.00 per hour
Schedule:
- Weekend availability
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Encinitas, CA 92024: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
