We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!
About the SAP Internship Experience Program:
The SAP Internship Experience Program is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.
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Three reasons to intern at SAP
Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.- Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
- Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.
What you'll do:
Drive and support university program like university lectures, innovation programs between Labs China and universities.
Provides inbound application and functional support for all relevant Ariba applications, both internally and externally, by way of chat, webform and phone.- Resolves 80% of issues without escalation.
- Respond to customer inquiries in a timely manner and within service level objectives.
- Successfully documents all requests through the CRM system while adhering to all documented procedures.
- Provides general assistance to other teams within Global Customer Support and Ariba.
- Conducts all customer interactions in a manner that presents Ariba in a positive light. Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by Ariba.
- Ensures that individual performance meets or exceeds the department standards.
- All other duties as assigned.
What’s your benefit as an intern here:
Ariba intern position offers you the opportunity to understand Ariba Network products, learn in a global team, work with peers from different countries. You have the opportunity to talk with different countries customers after your functional skill fit the needs. You are going to learn how SAP support her global customers as a multi-national company. Learn the global processing procedures to realize operational excellence.
What you can expect:
SAP Internship contract- Technical & soft-skill trainings
- Additional 1:1 mentoring & coaching
- Gain experience in the area of software development, product support & cloud operations
- Opportunity to join SAP after graduation
- Competitive trainee salary
- Various other benefits
What you bring:
We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
Bachelor or master’s degree.- Fluent English and Chinese communication skill, Cantonese as a plus.
- Will be graduated after July 2023 is a must
- Business knowledge is a plus
- Ability to work in teams
- Willingness to learn
- A clear understanding of how experience with SAP can kick start your career ambition
- Can work for 3 days a week for at least 6 months
Meet your team:
Ariba End User Support is the face and voice of Ariba to our customers, building relationships in each interaction. They help our customers maximize the benefits of Ariba solutions to facilitate a global exchange of goods and services in the world’s largest business to business trading community. They use their expertise and collaborate with team members and customers across the globe to provide detailed solutions that exceed expectations.
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We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 373658 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid.
