We are looking for an experienced CDD Quality Officer who will join our team in Athens. The successful candidate will be responsible to perform Quality Assurance reviews of KYC files, determine if the KYC file review and research were conducted in accordance with the quality standards and timeframes set by established procedures, organization policy and regulatory requirements.
Viva Wallet is a leading European cloud-based neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. Viva Wallet's mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs. Latest innovations include “tap-to-pay" Viva Wallet POS app turning any Android mobile to a card terminal, and “Smart Checkout” payment gateway that can increase conversion by 21%. An advocate of sustainable cashless economy, Viva Wallet harnesses the power of their disruptive in-house technologies to provide digital payments services in 19 languages and 9 currencies, featuring over 24 payment method
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What you will do
- Document each review by completing a Quality Control form
- Stay up to date with the latest changes in KYC policies
- Demonstrate a detailed understanding of the various systems used for performing and documenting the KYC verifications
- Perform root cause analysis and identifies solutions and best practices
- Communicate with the KYC Ops Supervisors & Managers and/or the Training and Quality Control team, when identifying problem areas and risks associated with processes and makes recommendations to improve quality of KYC analyst file work
- Ensure that high quality standards are maintained, by providing timely and effective feedback to the KYC analyst
- Support regulatory, audit enquiries and other significant remediation project
- Stay up to date with the latest changes in KYC policies and ensures implementation of knowledge
- Cooperate closely with the local MLRO’s, to ensure that the local KYC regulations are embodied in the training programs
Requirements
- Bachelor’s Degree in Business Administration or any other related field
- Proven experience (minimum 2 years) in a similar position
- Highly proficient in spoken and written English and any other language would be a plus.
- Strong multi-tasking and pivoting abilities
- Excellent organizational, analytical, written and oral presentation skills
- Excellent communicational skills
- Time management and multi-tasking skills with a drive for efficiency, accuracy
- Strong motivation, hands-on attitude and able to independently handle tasks
What we offer
- Competitive salary package and bonus
- Career & competencies' development
- Modern workspace environment
- Private medical & life insurance
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