Company Alaska Airlines
The Team
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.
Role Summary
The Supervisor Inflight Crew Scheduling oversees the daily operation of Inflight Schedulers at Alaska Airlines. As a people leader, the Supervisor Inflight Crew Scheduling leads and establishes priorities for the team to schedule and meet performance objectives including safety, reliability, and customer satisfaction.
Key Duties
- Lead a team of Inflight Crew Schedulers to meet performance objectives: on-time performance, reserve utilization, and premium usage.
- Investigate and report delays, and irregular flight activity; determine solutions for how to avoid such delays in the future.
- Supervise the execution of, and ongoing adherence to FAR, CBA and company policies for ensuring Flight Attendants are scheduled legally.
- Liaise between labor unions; IAM & AFA to resolve contractual work agreements efficiently to mitigate potential grievances.
- Develop Crew Schedulers through effective performance management, connecting people to projects, and delivering ongoing feedback focusing on coaching in the following areas: attendance, required training, scheduling compliance, delays, and professionalism.
- Manage department’s administrative functions, including daily schedule, scheduler sick leave, time off, and supply ordering.
- Answer escalated calls from Flight Attendants; handle all inquiries and solve problems.
- Initiate Everbridge and Global Notification (Medial alert) follow-up communications to base leadership, divisional leadership, and affected personnel.
- Take initiative to address problems and implement improvements.
- Lead and participate in additional project work.
- Cross departmental collaboration to promote positive work culture and cultivate a deeper understanding of business acumen.
- Drive effective diversity, equity and inclusion practices to build a culture of belonging while actively supporting and executing on the company’s D&E initiatives, goals and commitments.
- Influence culture of a team through action, presence and reinforcement of behaviors.
Job-Specific Experience, Education & Skills
Required
- 3 years of airline, scheduling related experience.
- Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
- Proficiency with Microsoft Office applications (e.g., Word, Excel, OneNote, Teams, PowerPoint, and Outlook).
- Ability and willingness to accept shift work (e.g., weekends, holidays, after hours, on-call, etc.) and to work a flexible schedule to include 8, 10, or 12-hour shifts.
- Strong interpersonal skills facilitating effective verbal and written communication.
- Demonstrates strong critical decision making and situational judgment skills.
- Ability to interact with business leaders, provide insights and recommendations, and collaborate to solve complex operational challenges.
- High school diploma or equivalent.
- Must be authorized to work in the U.S.
- Minimum age of 18.
Preferred
- Leadership abilities demonstrating self-reliance, self-motivation, ability to work well under pressure and professional assertiveness.
- Demonstrated enthusiasm, team spirit, and congeniality.
- Working knowledge of JCTE (Jeppesen Crew Tracking Editor).
- Experience with scheduling and budget controls.
- Excellent written, verbal, and interpersonal communication skills.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Salary Range
$67,700 - $101,500 / year
Salary Details
Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.
Total Rewards
Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
- Free stand-by travel privileges on Alaska Airlines & Horizon Air
- Comprehensive well-being programs including medical, dental and vision benefits
- Generous 401k match program
- Quarterly and annual bonus plans
- Generous holiday and paid time off
For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.
Apply by 7:00 PM Pacific Time on 5/17/2023
Employment Type Full-Time
FLSA Status Exempt
Regular/Temporary Regular
Requisition ID 2023-10666
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
